Update on the LiveJournal situation.
Apparently the story has hit CNet yet again. You can probably follow things better there; unless I receive a response to the e-mail that I sent to Six Apart’s press contact, or until LJ/Six Apart responds on their news community or to their users, I’m probably done covering this topic and will be going back to business as usual on DR.
Update 8:28 p.m. CST: Aaaaand we have confirmation of life at LiveJournal/Six Apart. A few users have received responses to their support tickets. Well, response, as it appears to be a form letter:
Their Response:
Dear LiveJournal user [name],
Thank you for contacting us with your feedback, and I apologize that LiveJournal and Six Apart’s actions have left you so disappointed.
I am very sorry for the delay in getting a public update out to our concerned community members. Please expect more information regarding the situation later this evening in the lj_biz journal.
Please know that in the interest of employee confidentiality, we are unable to discuss human resource issues with people outside the company, and therefore are unable to discuss any internal issues regarding Abe’s comments to this community. However, we do recognize the negative effects of comments of this nature on the wider LiveJournal community, regardless of the intention behind the comments themselves, and so please be assured that this type of behavior is not condoned by Six Apart.
I understand that you may not trust us enough at this time to renew your account. If you do not feel the paid account benefits are worth the amount we are charging, or if you continue to be dissatisfied with the site’s management, we encourage you to not renew your account until you are satisfied. We don’t want any LiveJournal users to send us payment for our service unless they will be satisfied with the service that they’ll receive. We sincerely hope that, over the next few months, we will be able to re-earn your trust as a paid account holder, and as a member of our LiveJournal community at large.
Regards,
Carrie Stevens
Six Apart, Ltd. // LiveJournal.com
More coming later, probably, when the post appears.
Update 10:23 p.m. CST 08-07-07: If you’re looking for commentary on LJ’s recent statement in lj_biz, go here.
livejournal, blogging, six apart, censorship, strikethrough 07, boldthrough 07, fanart, fanfiction, fandom
August 6th, 2007 at 6:07 pm
I think that your decision is for the best. Baring a response from SixApart, everything else is merely speculation, not news.
Thank you for posting about it, by the way.
August 6th, 2007 at 8:11 pm
Yeah, until 6A actually says something, it’s all shouting and macros. Still, I think you did a much better job covering all aspects of the situation that the CNET blogger has and appreciate the effort.
August 6th, 2007 at 8:34 pm
kujo and suzene: Thanks for commenting. I’m trying to keep up with things and just post events as they happen to give clear outline of what’s going on without bias (hence the update to this post), but the fewer events, the less there is to say. But we’ll see what happens.
August 7th, 2007 at 10:27 pm
[...] 7th, 2007 by Adrien-Luc Sanders LiveJournal has finally broken its public silence, a day after a response was promised to its users. So far, it hasn’t been particularly well-received by [...]
April 1st, 2009 at 7:40 am
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August 30th, 2009 at 6:21 pm
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